What happened to Customer Service?

What's with the horrible customer service lately?

Example #1
Firehouse Pizzeria
About a month ago I ordered some food from Firehouse to go. I was going to take it to Bax because she just had surgery and couldn't really go anywhere. We love Firehouse, their food is delicious, and so is their dessert called a fh'zookie. Ya know, cookie dough cooked in a little skillet pan with ice cream and chocolate and caramel on top? Well I asked if they cook do that as a to go and they said yes. I picked up the food and headed down to Bax's. Note: Firehouse is in Centerville, Bax lives around 2100 S & 300 E. in SLC. I didn't check to make sure everything was there because there were about 5 or 6 to go boxes, there was no way that there was any food missing. I get to Bax's and of course no fh'zookie. The one thing we were most excited about they forgot. I called them up and told them they left it out of my order. Their response? "I really don't know what to tell you" Huh?! "You can come back and pick it up" Um no, I'm not driving all the way back up there. I was thinking of a response more along the lines of "oh, we're so sorry about that, we can send you a gift card or coupon for a free one" or something like that. Nope, I had ask for a coupon or gift card and they couldn't mail it, I had to go pick it up. Fine whatever, but the part that really irks me is he never once apologized or anything for the inconvenience or trouble. And it's not like I was being rude about it, I just wanted a damn fh'zookie that I had already paid for!

Example #2
The UPS Store
Wow, this guy is THE BIGGEST DBAG I have ever met. I've been to this UPS Store a total of 3 times. Every time I go there it's the same guy, and every time I leave wondering how he is still employed because he is so blatantly rude. This time was it though, I will never go there again. As soon as I walked in I remembered this asshole from the other times I've been in and knew this wasn't going to be pleasant. I'm selling my wedding veil to someone in New York and I wanted to go see how much shipping would cost. I got to the store at 6:40, they close at 7. The doors are locked, he sees me and decides to let me in. That's only because he though I was just dropping a package off, when he found out that he might actually have to work he gave me the dirtiest look. I told him I just needed to see what shipping would be for this package. He asks for the zip code, I didn't bring it with me. I didn't think this would be a problem because I used to work at the UPS store (awhile ago when it was Mailboxes Etc, but still I worked there) and we had to look up zip codes for people ALL THE TIME it was part of the job. And that was when you actually had to look it up in a huge book, no internet. I told him I didn't have it and asked if he could look it up. "Nope, I can't do that." Really?! So I'm already pissed because he really is the biggest prick I've ever met, and I grab the package and go to walk out. Well Karl is with me and he's like hold on. He asked Dbag "does your computer have internet?" Dbag responds "yes" Karl says "well can you go to Google and type in 'zip code Brooklyn New York' for me?" Dbag says "I guess" So he's on the computer trying to look up the zip code and he's mumbling and then says something like "this doesn't even f***ing have it" not quite in a mumble though, pretty loudly. Ok, I'm not easily offended, but I seriously couldn't believe it, he really just said the f word to a customer. I guess his googling skills aren't as advanced as mine but he eventually finds a zip code for New York and gives me a price. This little interaction from beginning to end takes a total of maybe 4 minutes max. I never thought I could get so pissed off in interacting with someone for so little of a period of time. I just can't even put into words or describe how seriously unpleasant this guy was but you can tell before you even talk to him, he just gives off this aura of Dbagness. Oh, so when we're leaving some other guys are walking in and they're like "Are you closing? " and Dbag says "I'm trying to!" Mind you, by now it's only 6:44.
Word to the wise DO NOT EVER GO TO THE UPS STORE ON 5TH SOUTH IN BOUNTIFUL, YOU WILL REGRET IT.